Service
Warranty, Spare Parts and Technical Support
VULTAE charger warranty (two years as standard), what it covers, how to claim, spare parts planning, firmware updates, training and remote support.
- Prepared by
- VULTAE Engineering Team
- Published
- Reading time
- 3 min
- Sources
- —
At a glance
- Standard warranty
- 2 years
- Covers
- Defects in materials and workmanship
- Claims
- Serial number, description, photos, logs
- Firmware
- Updates over OCPP / remote
- Spare parts
- Recommended list per model
- Support language
- English
Key takeaways
- 1VULTAE chargers carry a two-year warranty as standard against defects in materials and workmanship.
- 2A claim needs the serial number, a description, photos or video and, for networked chargers, the logs from your back end — most issues can then be diagnosed remotely.
- 3Plan spare parts with the order: a small stock of first-line parts in your country keeps chargers running while warranty parts are on their way.
- 4Extended warranty, on-site support arrangements and training are agreed per project — ask when you request a quotation.
Contents
In brief: every VULTAE charger comes with a two-year warranty as standard against defects in materials and workmanship. When something goes wrong, send us the serial number, a description, photos and the logs, and our engineers work with you on the fastest remedy. For networks and distributors, plan spare parts, training and any extended warranty with the order — the terms are agreed per project.
What the warranty covers
| Covered | Usually not covered |
|---|---|
| Defects in materials and workmanship within the warranty period | Damage from incorrect installation, wiring or supply conditions |
| Faulty components inside the charger | Lightning, surges and supply faults beyond the equipment’s rating |
| Firmware faults in the delivered version | Accidents, vandalism, vehicle impact, misuse |
| Unauthorised modifications or repairs | |
| Normal wear: cables, connectors, holsters, air filters |
The binding terms are those in your sales contract; the table above shows how warranties for chargers are typically structured.
How a claim works
What to send:
- Serial number and model (on the nameplate).
- Installation date and site address or ID.
- Description of the fault: what happens, how often, since when.
- Photos or a short video of the charger, the display and the installation.
- Error codes and logs from the charger or your charge point management system.
Send claims through the contact form or to sales@vultae.com.
Spare parts
Downtime costs more than parts. For networks and distributors we recommend agreeing a first-line spare-parts stock with the order, based on the number and type of chargers:
| Charger type | First-line parts to consider |
|---|---|
| AC wallboxes and pedestals | Control boards, RFID readers, contactors / relays, sockets or cables with connectors, displays |
| DC chargers | Power modules, fans and air filters, contactors, insulation monitoring and control boards, connectors and cables, touchscreens |
Ask for the recommended spare-parts list for your models. Our article on the first-year spare-parts list explains how to size the stock.
Firmware and software
- Networked chargers receive firmware updates remotely through your back end over OCPP.
- We recommend updating one charger first, checking it for a few days, then rolling out across the network.
- Release notes describe what changed in each version.
Training and documentation
Installation manuals, wiring diagrams and user manuals come with every model. For distributors and operators, technician training on installation, commissioning and first-line repairs can be arranged — ask when you order.
Extended warranty and service arrangements
Extended warranty, on-site service through local partners and response-time commitments depend on the market and the size of the project. Tell us what you need when you request a quotation, and we will put the terms in writing.
Questions buyers ask
- How long is the VULTAE warranty?
- Two years as standard. Extended warranty options can be discussed for specific projects.
- What does the warranty not cover?
- Typical exclusions are damage from incorrect installation or supply, lightning and surges beyond the equipment’s rating, accidents, vandalism, misuse, unauthorised modifications, and normal wear of parts such as cables, connectors and air filters. The exact terms are in the sales contract.
- How do I make a warranty claim?
- Send the serial number, the date of installation, a description of the fault, photos or a short video, and logs or error codes from the charger or your CPMS through the contact form or to sales@vultae.com. Our engineers review the information and agree the remedy with you.
- Can firmware be updated remotely?
- Networked chargers can receive firmware updates remotely through the back end over OCPP. We recommend testing a new firmware version on one charger before rolling it out across a network.
- Do you provide spare parts?
- Yes. Ask for the recommended spare-parts list for your models when you order, so you can keep first-line parts such as fans, filters, connectors and boards — and power modules for DC chargers — in stock locally.
