Privacy Policy

Qingdao Vultae ("VULTAE", "we") makes EV charging equipment for business customers. This policy describes what personal data we receive through vultae.com, why we need it, and the choices you have. We collect only what is needed to answer an inquiry or a chat.

Who is responsible

Qingdao Vultae, Qingdao, China. Privacy questions can be sent to sales@vultae.com.

What we receive

• Quote requests: what you enter in the inquiry form — name, email, company, country, phone or WhatsApp number (optional), the product you are asking about and your message.
• Live chat: the messages you type, plus any name or email you choose to give, and basic technical details the chat provider needs to run the conversation (such as browser type and approximate location from your IP address).
• Direct messages: if you email us or message us on WhatsApp, the content of those messages and your contact details.
• Request data: like any website, our host processes standard request information (IP address, browser, page requested) to serve pages and block abuse.

This website never asks for payment card details or government ID numbers.

Why we use it

• To answer your questions, recommend suitable chargers and prepare quotations at your request.
• To continue the conversation about the same project and, if you become a customer, to provide warranty and technical support.
• To keep the website secure and running.

We do not sell or rent personal data, and we do not put you on a mailing list unless you ask.

Service providers we rely on

• Web3Forms forwards inquiry form submissions to our sales mailbox.
• tawk.to provides the live chat. Its script loads only after you click the chat button, and chat transcripts are stored by tawk.to so our team can reply.
• Cloudflare hosts the site and filters malicious traffic.
• Email and messaging providers carry the messages you exchange with us.

Some of these providers process data outside your country, including in the United States, and our sales team works from China. We pass on only what each service needs.

Cookies

The site does not currently set analytics or advertising cookies. If analytics are added later, they will load only after you consent, and this page will be updated.

If you open the live chat, tawk.to sets its own cookies to keep the conversation connected.

How long we keep it

Inquiries and chats that do not lead to an order are kept for up to 3 years, so we can pick up the discussion if your project restarts, and are then deleted. Order records are kept for as long as the contract, warranty and legal obligations require.

Your choices and rights

Email sales@vultae.com at any time to see, correct or delete the personal data we hold about you, or to ask us to stop contacting you. Depending on where you live — for example in the EU or UK under the GDPR — you may also object to processing, request a portable copy of your data, and lodge a complaint with your data protection authority.

Security

All pages are served over HTTPS, and inquiry and chat data can be accessed only by the people who handle sales and support.

Updates to this policy

When this policy changes, the effective date at the top of the page changes with it.